Terms and Conditions

"Services" refers to all game server hosting services, web hosting services, management panels, tools, features, and any related products offered by MrMoreira Hosting through its website or affiliated platforms. "Infrastructure" refers to the dedicated physical and virtual servers, network equipment, storage devices, and all associated hardware and software owned and operated by MrMoreira. "Client Data" refers to any data, files, configurations, game worlds, databases, or other digital content uploaded, created, stored, or processed by the Client on our Infrastructure. "Account" refers to the Client's registered user profile on our platform, including all associated billing information, services, and configurations. "Third-Party Provider" refers to any external company, service, or platform that we use to deliver, support, or process aspects of our services, including but not limited to payment processors and storage providers.

MrMoreira Hosting provides game server hosting services, including but not limited to hosting for Minecraft, Terraria, ARK: Survival Evolved, and other supported titles. All services are delivered through our own dedicated Infrastructure located in Brazil. Our services include the provision of server resources (CPU, RAM, storage, bandwidth), a management panel for server administration, DDoS protection, and technical support as described on our website. We do not guarantee any specific uptime percentage unless explicitly stated in a separate Service Level Agreement (SLA) entered into between us and the Client. While we strive to maintain the highest possible availability, game server hosting is subject to maintenance windows, hardware failures, network disruptions, and other events that may temporarily affect service availability. The specific features, resources, and limitations of each service plan are described on our website at the time of purchase and may be updated from time to time. We reserve the right to modify, upgrade, or discontinue any service plan with reasonable prior notice to affected Clients.

To use our services, you must create an account and provide accurate, complete, and current information during the registration process. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security. MrMoreira shall not be liable for any loss or damage arising from your failure to protect your account credentials. You must be at least 18 years of age, or the age of majority in your jurisdiction, to create an account and use our services. If you are under the required age, you must have the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms. Each Client may hold only one active account unless explicitly authorized by MrMoreira. The creation of multiple accounts to circumvent restrictions, abuse promotional offers, or evade suspension or termination is strictly prohibited.

All services are billed on a recurring basis (monthly, quarterly, semi-annually, or annually) as selected by the Client at the time of purchase. Payments are due in advance of each billing cycle. We accept payments through local Brazilian payment gateways (including PIX, Mercado Pago, and others) as well as international payment processors (such as Paddle or similar providers). The available payment methods may vary depending on your location and are displayed at the time of checkout. Prices are listed in Brazilian Reais (BRL) for domestic customers and in United States Dollars (USD) for international customers. All prices are subject to applicable taxes, fees, and currency conversion charges as determined by the payment processor. Failure to complete payment by the due date may result in suspension of services. If payment is not received within seven (7) days after the due date, we reserve the right to terminate the service and delete associated data, subject to our data retention policies. We reserve the right to adjust prices with at least thirty (30) days' prior notice to the Client. Price changes will take effect at the start of the next billing cycle following the notice period.

5.1. Brazilian / Local Payments: For payments made through local Brazilian payment gateways (PIX, Mercado Pago, etc.), refunds will be processed in accordance with Brazilian consumer protection law (Código de Defesa do Consumidor — Lei nº 8.078/1990). Under Brazilian law, the Client has the right to cancel the service and request a full refund within seven (7) days from the date of purchase or activation, whichever is later, without the need to provide justification (right of withdrawal — "direito de arrependimento"). 5.2. International Payments: For payments made through international payment processors (Paddle or similar), refunds are available within seven (7) days from the date of purchase or activation, whichever is later. Refund requests must be submitted via our support channels. After the seven (7) day period, refunds are granted solely at the discretion of MrMoreira. 5.3. Small Transaction Credit: For international transactions with a total value below USD $10.00 (ten United States dollars), the refundable amount may, at our discretion, be converted into account credit rather than issued as a monetary refund. This credit may be applied toward any future service purchase and does not expire. 5.4. Processing Fee Deductions: When processing refunds, fees charged by the payment processor (including but not limited to transaction fees, currency conversion fees, and chargeback processing fees) may be deducted from the refundable amount. The net refund issued to the Client will reflect these deductions. 5.5. Refund Exclusions: No refund will be issued under the following circumstances: (a) the Client has violated these Terms or our Terms of Service; (b) the service was suspended or terminated due to abuse, fraud, or illegal activity; (c) the Client initiated a chargeback or payment dispute without first attempting to resolve the matter through our support channels; (d) the refund request is made after the applicable refund window has expired and does not qualify for discretionary approval.

MrMoreira takes chargebacks and fraudulent payment disputes extremely seriously. A chargeback (also known as a payment dispute or reversal) occurs when a Client contacts their bank or payment provider to reverse a completed transaction without first attempting to resolve the issue directly with us. If a chargeback is initiated against any payment associated with your account: (a) Your account and all associated services will be immediately suspended pending investigation. (b) If the chargeback is determined to be fraudulent, unauthorized, or without merit, your account may be permanently terminated and all data associated with the account may be deleted. (c) Any fees imposed by the payment processor or bank as a result of the chargeback (typically ranging from USD $15.00 to $25.00 per dispute) may be passed on to the Client and added to the outstanding balance. (d) We reserve the right to pursue all available legal remedies, including but not limited to collection of outstanding amounts, reporting to fraud prevention databases, and filing of criminal complaints where applicable. (e) Clients involved in confirmed fraudulent chargebacks will be permanently blacklisted from all MrMoreira services. We strongly encourage all Clients to contact our support team before initiating a chargeback. Our team is committed to resolving billing disputes quickly and fairly, and most issues can be resolved within 24 to 48 hours through our support channels.

7.1. Client Responsibility: Clients are fully and solely responsible for maintaining their own backups of all data, including but not limited to game worlds, server configurations, plugins, mods, databases, and any other files stored on our Infrastructure. We recommend that Clients download and store copies of their data on a regular basis. 7.2. Manual Backup Tools: We provide optional manual backup tools through our management panel. These tools allow Clients to create on-demand backups of their server data. The availability, frequency, and retention period of these tools may vary by service plan. 7.3. Off-Site Backup Storage: When a manual backup is created, the backup data may be automatically sent to Backblaze B2 Cloud Storage, a third-party storage provider. Backblaze operates under its own terms of service and privacy policy, which are separate from ours. While we strive to ensure reliable transmission and storage of backup data, we do not guarantee the integrity, availability, or recoverability of data stored on Backblaze or any other third-party platform. 7.4. No Absolute Guarantee: MrMoreira makes no absolute guarantee against data loss. Data may be lost due to, including but not limited to: hardware failure, software errors, security breaches, Client actions (accidental or intentional), force majeure events, or actions of third-party providers. We will make commercially reasonable efforts to protect and preserve Client data, but under no circumstances shall MrMoreira be held liable for the loss, corruption, or unavailability of Client data. 7.5. Data Retention on Termination: Upon termination of services (whether by the Client or by MrMoreira), Client data may be retained for up to seven (7) days after the termination date, after which it may be permanently deleted without further notice. It is the Client's responsibility to download all necessary data before the termination of services.

By using our services, you agree to comply with the following acceptable use policies. Violation of any of these terms may result in immediate suspension or termination of your service without prior notice and without refund. Prohibited activities include but are not limited to: (a) Illegal Activities: Using our services for any purpose that is illegal, unlawful, or prohibited by applicable law in any jurisdiction, including but not limited to unauthorized access to systems, distribution of illegal content, fraud, or money laundering. (b) Attacks and Malicious Activity: Launching, facilitating, or participating in Distributed Denial of Service (DDoS) attacks, brute-force attacks, port scanning, packet flooding, or any form of cyberattack from or against our Infrastructure. (c) Malware Distribution: Hosting, distributing, or facilitating the distribution of malicious software, including but not limited to viruses, trojans, worms, ransomware, spyware, or any software designed to damage or gain unauthorized access to systems. (d) Abusive Content: Hosting or distributing content that is defamatory, threatening, harassing, hateful, discriminatory, pornographic involving minors, or otherwise harmful or objectionable. (e) Resource Abuse: Intentionally consuming excessive server resources (CPU, RAM, bandwidth, disk I/O) in a manner that degrades the performance of other Clients' services or our Infrastructure. (f) Unauthorized Resale: Reselling, subletting, or redistributing our services to third parties without our express written consent. (g) Circumvention: Attempting to bypass, disable, or circumvent any security measures, access controls, usage limits, or licensing restrictions implemented on our platform. MrMoreira reserves the right to monitor services for compliance with this policy and to cooperate fully with law enforcement authorities when required by law, court order, or subpoena.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (a) MrMoreira shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, or any other intangible losses, arising out of or in connection with these Terms or the use of our services. (b) MrMoreira shall not be liable for any damages resulting from: (i) actions or omissions of the Client; (ii) unauthorized access to or alteration of Client data; (iii) interruptions, delays, or failures caused by force majeure events (natural disasters, wars, pandemics, governmental actions, power outages, or telecommunications failures); (iv) actions of third-party providers or services. (c) In no event shall the total aggregate liability of MrMoreira for all claims arising out of or in connection with these Terms exceed the total amount paid by the Client to MrMoreira for the specific service giving rise to the claim during the twelve (12) months immediately preceding the date of the claim. (d) The limitations set forth in this section shall apply regardless of the theory of liability, whether based on contract, tort (including negligence), strict liability, or any other legal theory.

MrMoreira is committed to protecting the privacy of our Clients. We collect, process, and store personal data only as necessary to provide our services and comply with legal obligations. 10.1. Data We Collect: We may collect personal information such as name, email address, billing address, IP addresses, payment information, and usage data related to your use of our services. 10.2. No Sale of Data: We do not sell, rent, lease, or trade personal data to third parties for marketing or advertising purposes. 10.3. Data Sharing for Service Operation: We may share your personal data with the following categories of third parties, strictly for the purpose of providing and operating our services: (a) payment processors (Mercado Pago, Paddle, PIX providers, and similar) for transaction processing; (b) infrastructure and technology partners for service delivery and maintenance; (c) Backblaze for off-site backup storage. 10.4. Legal Compliance: We may disclose personal data when required by law, regulation, court order, subpoena, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our users. 10.5. Data Protection Laws: We comply with applicable data protection laws, including but not limited to the Brazilian General Data Protection Law (Lei Geral de Proteção de Dados — LGPD, Lei nº 13.709/2018) and, where applicable, the European General Data Protection Regulation (GDPR). Clients have the right to request access to, correction of, or deletion of their personal data by contacting our support team. 10.6. For detailed information about our data practices, please refer to our Privacy Policy, available on our website.

All content, trademarks, logos, designs, software, and other intellectual property displayed on or associated with the MrMoreira Hosting website and services are the property of MrMoreira or its licensors and are protected by applicable intellectual property laws. Clients retain ownership of their own content, including game worlds, configurations, and data uploaded to our servers. By using our services, you grant MrMoreira a limited, non-exclusive license to store, process, and transmit your content solely for the purpose of providing the requested services. You may not copy, reproduce, modify, distribute, display, or create derivative works of any MrMoreira intellectual property without our prior written consent.

MrMoreira reserves the right to modify, update, or discontinue any service, feature, or plan at any time. We will make commercially reasonable efforts to provide advance notice of material changes. For planned modifications that materially affect existing services, we will provide at least thirty (30) days' notice via email or through our website. Continued use of the service after such notice constitutes acceptance of the modifications. In the event of service discontinuation, we will provide a reasonable transition period for Clients to migrate their data and services.

13.1. Termination by Client: You may terminate your account and services at any time by contacting our support team or through the account management panel. Prepaid amounts for unused service periods may be refundable in accordance with Section 5 (Refund Policy). 13.2. Termination by MrMoreira: We may suspend or terminate your account and services, with or without notice, for any of the following reasons: (a) violation of these Terms or our Terms of Service; (b) non-payment or overdue invoices; (c) abusive or fraudulent activity; (d) chargeback or payment dispute; (e) request by law enforcement or governmental authority; (f) extended inactivity (more than 90 days with no active service); (g) at our sole discretion, for any reason not prohibited by law, with reasonable prior notice. 13.3. Effects of Termination: Upon termination, your right to access and use the services will cease immediately. We may retain certain data as required by law or for legitimate business purposes. Client data will be handled in accordance with Section 7 (Data, Backups, and Data Loss).

These Terms shall be governed by and construed in accordance with the laws of the Federative Republic of Brazil, without regard to its conflict of laws provisions. For Clients located in Brazil, any disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of the State of São Paulo, Brazil. For international Clients, the parties agree to first attempt to resolve any dispute through good-faith negotiation for a period of thirty (30) days. If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration administered in accordance with the rules of an internationally recognized arbitration institution, with the seat of arbitration in São Paulo, Brazil. The language of the arbitration shall be Portuguese or English, as agreed by the parties. Notwithstanding the foregoing, MrMoreira reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of our intellectual property rights or other proprietary rights.

15.1. Entire Agreement: These Terms, together with our Terms of Service and Privacy Policy, constitute the entire agreement between you and MrMoreira with respect to the subject matter hereof and supersede all prior or contemporaneous understandings, whether written or oral. 15.2. Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. 15.3. Waiver: The failure of MrMoreira to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. 15.4. Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. MrMoreira may assign its rights and obligations without restriction. 15.5. Force Majeure: MrMoreira shall not be liable for any failure or delay in performing its obligations under these Terms due to events beyond its reasonable control, including but not limited to natural disasters, wars, pandemics, government actions, power outages, telecommunications failures, or cyberattacks. 15.6. Amendments: We reserve the right to update or modify these Terms at any time. Material changes will be communicated via email or prominently displayed on our website. Continued use of our services after such changes constitutes acceptance of the revised Terms. 15.7. Contact: For any questions, concerns, or requests regarding these Terms, please contact us through our official support channels available at https://mrmoreira.com.